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Terms and Conditions

Terms and Conditions of Sandringham Click and Collect Shop

This web site is owned and operated by Sandringham Estate who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details are as follows:


The Sandringham Estate
Estate Office
Sandringham
Norfolk
PE35 6EN

TEL: 01485 543773

E-MAIL: visitsandringham@gmail.com

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. Currently the store is offering “Click and Collect” orders only.

Please see the "How to Collect Your Order" page for more information as to how to collect your order.

We accept all major credit and debit cards as well as Apple and Google Pay. We do not charge for the click and collect service.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a collection invite. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Tax Charges

20% VAT is added where applicable.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

Sandringham Estate warrant that all goods promoted for sale on this site are of satisfactory quality. Specifications on this website of the goods to be sold are not intended to be binding and are intended only to give a general description of the goods.

We reserve the right to:

(i) make any changes in the specification necessary to comply with any applicable legal requirements; and

(ii) change the specification published on this website provided this does not materially affect the quality or performance of the goods. In all other respects, and to the maximum extent permissible, We make no other warranties or promises about the goods, and any implied warranties are excluded.

Alcohol Sales

Alcohol can only be sold to persons over 18 years of age. If your order contains alcohol please ensure that the person who collects the order is over 18 years of age and has approved ID, either a photograph driver’s license or current passport.

Privacy Policy Sandringham Shop does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart.


Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.

Please see our main website www.sandringhamestate.co.uk for our full Privacy Policy.

Delivery Policy

Delivery charges are as follows:

Standard (up to 4.0kg): £4.95

Large Parcels (4.5kg – 9.0kg/Large Items): £8.95

For parcels larger than 9.0kg please contact us to arrange delivery. Please note we are currently only able to offer UK shipping.

We aim to dispatch orders within 48 hours of receiving payment confirmation, however, please note that orders are only dispatched Monday to Friday. You will receive an email to confirm that your order has been dispatched. All orders are sent by Royal Mail 2nd Class.

Delivery shall be made to the delivery address supplied by you at the time of ordering. Any times quoted for delivery are approximate only and we shall not be liable for any delay in delivery of the goods howsoever caused. Risk of damage to or loss of the goods shall pass to you at the time of delivery. Where an alternative delivery point is used according to instructions supplied by you at the time of ordering, ownership of the goods shall pass to you once the goods have been delivered, even if the goods have not been received by you in person.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund of the value of the goods. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take care to return the goods in the same condition as collected. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or miss-described.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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